HomeComplaintsVolerbet Casino - Player's deposit is delayed and support is unresponsive.

Volerbet Casino - Player's deposit is delayed and support is unresponsive.

Opened
Current status

Waiting for player to reply

6d 22h 38m 3s

Volerbet Casino
Safety Index 6.9 Fresh casino

Case summary

The player from Australia deposited funds using the provided ETH address, but after 14 hours, the money is still not in his casino balance. The support team is unhelpful, providing no email for contact and only advising him to keep waiting.

Public
Public
8 hours ago

Deposited into casino useing the eth address they provided.


it’s been 14 hours and my money is still not in my casino balance.


support will not provide me an email to contact them with as they said there is none. And they tell me to keep waiting.


please help this is a pure scammers black site and should be removed from here I wish I never trusted your score here I wouid of never deposited !

Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear aussietrump,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Have you successfully deposited in the casino previously, using this payment method?
  • Could you please share the full hash of the transaction so we may independently verify that the transactions were successful?
  • Did you deposit the cashier section in your player account?
  • If you didn't, can you confirm that you used the correct address provided by the casino to transfer the funds?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


aussietrump has 6d 22h 38m 3s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.