Vodka.bet Casino - Player’s winnings have been confiscated.

Complaint against Vodka Bet (Mamba Edge B.V.) — Confiscation of Winnings

Subject: Unjustified confiscation of 9,805,950 RUB due to alleged "technical error"

Message:

Dear Casino Guru Team,

I am submitting a formal complaint against Vodka Bet Casino regarding the illegal confiscation of my winnings totaling 9,805,950 RUB (approx. $132,938).

Case details:

Player ID: 1028519

Casino: Vodka Bet (Mamba Edge B.V.)

Game Provider involved: Amatic Industries

Key Facts:

Partial Payout Approval: The casino initially recognized my winnings as legitimate. They successfully processed a withdrawal of 120,000 RUB to my card. This confirms that their system and risk department verified the gameplay at that stage.

Unauthorized Recall: After the funds reached my external Piastrix wallet, the operator initiated an unauthorized recall of the remaining 9,805,950 RUB without my consent, citing a "technical error" in the Amatic software.

Third-Party Reaction: Due to this breach of financial security, the BestChange platform has already initiated the process of delisting Piastrix, recognizing the recall as a critical violation of payment processing rules.

Lack of Evidence: The casino has failed to provide any technical logs or official statements from Amatic Industries proving that a "bug" occurred.

My Request:

I request Casino Guru to act as an intermediary and demand that Vodka Bet provides:

Official confirmation from Amatic Industries regarding the alleged technical malfunction.

Proof that the specific game rounds were voided by the provider, not just the casino's internal decision.

I have already filed a formal complaint with the Curaçao Gaming Control Board (GCB) and notified the game provider. I ask for your assistance in restoring my balance or reaching a fair settlement.

Sincerely,

Darya Klemenchuk

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vodka.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What Amatic Industries games did you play to accumulate your winnings in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas