VivatBet Casino - Player's withdrawal has been disabled.

Hello

I deposited wanted withdraw my balance of 848€ however they disabled withdrawals on my account due unknown reason and don't tell me why. They requested me to message a security team which I did a week ago but till today I got no reply from them.

I feel like this website is a scam because majority of my balance is my own deposit. I got my account fully verified and I did not use any bonus.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which documents did you send to the casino for verification and when exactly was your account verified?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you tried contacting the casino customer support via chat as well? When was the last time the casino communicated with you via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Have you made any successful withdrawals from this casino before?

no, that would be my first

Which documents did you send to the casino for verification and when exactly was your account verified?

passport, selfie and bill/bank statment

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

sports and casino

Have you tried contacting the casino customer support via chat as well? When was the last time the casino communicated with you via email?

yes, they never replied to my mail and live chat support just say to wait for them

Which casino games did you play?

Have you received any response from the casino in the meantime? If so, kindly forward it to me at veronika.f@casino.guru, or post screenshots here.

Thank you for your patience and cooperation.

Dear archibaldaildin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.