Vivaspin Casino - Player's account request remains unprocessed.

I reached out to Vivaspins support 3 months ago, and told that I had a gambling addiction and that I would need help closing my account and get a block. That said they would forward the request internally and provide an update.

3 months later, I receive a message on e-mail saying I have a message in my account. I log in. I am not blocked. I have a relapse and lose 3300 euro, erasing all my progress I have had since the last 3 months.

I am not sure this is a base for a official complaint, but I think should at least impact their security score.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Vivaspin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila