The player from Italy has her account blocked since July 23rd without explanation, and her withdrawal has been reversed. She requests the casino to either process her withdrawal or refund her deposits.
Vipsta Casino - Player’s account has been closed.
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6d 12h 1m 46s
Vipsta Casino
Safety Index 6.5 Fresh casinoCase summary
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6 days ago
Translation
Hello, on July 23rd, the casino blocked my account for no reason and reversed my withdrawal. I'm asking the casino to process my withdrawal or at least refund my deposits.
Automatic translation:
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2 days ago
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2 days ago
Dear rag774,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Had you completed KYC verification before you lost access to the account?
- Did Casino communicate with you the reason of blocking your account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
