ViperWin Casino - Player's withdrawals are delayed.

Hi, I'm just wondering if I can get some help with withdrawals that seem to not be moving.

I have 3 pending (which is max you can have per their terms and conditions).

• 6th March - $750 AUD
• 7th March - $750 AUD
• 8th March - $650 AUD
• My profile says it does not need verification

My deposit have been made using Mifinity and withdrawals as well.

Last week I actually played a another Novaforge casino and my withdrawals came through within 2-3 days (deposit and withdrawal using Mifinity, they did not ask for any further verification documents as I've played at quite a few of the other Novaforge casinos)

Hello tendol4i1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperWin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

There is currently no verification pending, this has been my experience at Novaforge casinos, withdrawals come through as I’ve verified in the past

no bonus is associated with these funds, their terms and conditions is real money first then bonus, I may have cancelled the bonus, can’t remember but there’s no wagering required here

I have sent an email yesterday about any issues with KYC or withdrawal and talked to live chat and they said they aim to process within 3 business days. If any documents required it will show in my profile, my profile still says no documents required

Just an update on this, I have cancelled the $650 withdrawal to keep playing with.

I now only have the 2x $750 withdrawals that are pending

just an update only have the 1x $750 withdrawal pending now

this was made on the 6th April

Hi just an update

Still have 2x $750AUD withdrawals pending

Hello tendol4i1,

If you have requested the withdrawals on 6th of April, I would advise to wait until next week.

Each withdrawal may take up to 14 days to be processed and in case you have canceled a previous one and requested it again, the waiting period basically resets.

Let us know once the withdrawal is pending over the recommended period.

Best regards,

Nick

Hi can I just close this, ended up getting the first withdrawal however lost the rest

thanks

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.