ViperWin Casino - Player’s withdrawal is delayed.

Ich habe vor 1 Monat meine erste Auszahlung beantragt, wiederholt dem Support geschrieben und bis jetzt hat sich nichts getan. Ich möchte mein Geld jetzt endlich haben!

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ViperWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Ich habe noch nie dort ausgezahlt, ich habe den Willkommensbonus genutzt und KYC wurde nicht angefordert.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Das einzige was ich habe habe ich schon hochgeladen wo ich den Fall eröffnet habe. Die Beantragten Auszahlungen.

Jetzt sehe ich grade das alle abhebungen storniert wurden und zukünftige Abhebungen gesperrt sind. Ich finde es einfach lächerlich was das Casino macht. KYC wurde angefordert, das mache ich jetzt auch

Dear player, can you please specify what documentation was requested for KYC? Have you already sent everything in the correct format to the casino for review?

Personalsausweis, Mifinitykontonachweis, alle Transaktionen für Juni von Mifinity (Ich frage mich was das Casino meine anderen Überweisungen angeht?) Bild mit Ausweis vor dem PC wo die Seite geöffnet ist, hochgeladen hatte ich alles aber der Zahlungsnachweis wurde abgelehnt deswegen muss ich das jetzt nochmal machen

Dear player, before we proceed, can you please update us on the status of your KYC verification? Were your documents approved/rejected or are they under review?

KYC wurde natürlich wieder abgelehnt weil MiFinity mir nur eine übersicht meiner Transaktionen vom gesamten Jahr bereitgestellt hat. Das hat dem Casino nicht gepasst deswegen wurde es wieder abgelehnt

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay danke, es ist mir nicht möglich meinen Transaktionsverlauf nur für den Monat Juli bereitzustellen. Ich habe bei MiFinity nachgefragt und die können mir nur den gesamten Verlauf bereitstellen. Dies habe ich vorhin auch per Mail an den Support weitergeleitet weil die immer mein Dokument ablehnen aber es gibt kein anderes Dokument welches ich hochladen könnte. Nun warte ich auf Antwort

Hello AmonHeld,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear ViperWin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear AmonHeld,

We can confirm that we are also able to accept a full MiFinity transaction history. However, it is essential that the document clearly shows both deposits made to us on 19/07 and 25/07.

The document you previously uploaded did not include any transactions beyond 21/07, which is why it could not be accepted.

Please make sure that the next file you provide covers the entire period so we can proceed with the verification.

Best Regards,

Viperwin Casino Team

Guten Tag, Das Dokument habe ich erst vor ein paar Tagen vom MiFinity Support erhalten. Ich lade es nochmal hoch und zusätzlich separat 2 Screenshots wo meine Einzahlungen sichtbar sind.

Dear ViperWin Casino,

Could you please confirm whether the documents uploaded by the player are sufficient to complete the verification process?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Ich lade die Dokumente morgen nachmittag hoch , ich bin gerade nicht zuhause

Ich kann keine anderen Nachweise hochladen da meine hochgeladenen verifiziert wurden. Die Nachweise wurden ja verifiziert also warum wollt ihr noch welche haben wenn mit den hochgeladenen alles inordnung war?

Dear AmonHeld,

Thank you for your message.

Could you please send the requested document as an original PDF file attached in an email to [email protected] so our team can review it?

This will help us complete the verification process as quickly as possible.

Thank you for your cooperation.

Best regards,

Viperwin Casino Team

Dear AmonHeld,

We would like to inform you that we have successfully received your document by email and we are pleased to let you know that your account has now been fully verified.

Thank you very much for your continued cooperation throughout this process.

Kind regards,

Viperwin Casino Team

Vielen dank, ich hoffe auf eine schnelle Bearbeitung meiner Auszahlungen. Mit freundlichen Grüßen

Dear AmonHeld,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Best regards,

Attila G.

I still haven't received any money. It would be great if this could finally be processed.

Dear AmonHeld,

We would like to inform you that two of your withdrawal requests have been successfully processed today. Your next withdrawal is scheduled for tomorrow.

We sincerely appreciate your patience and understanding.

Best regards,

Viperwin Casino Team

Dear AmonHeld,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo, seit der letzten Nachricht vom Casino hier habe ich nichts weiter erhalten. Wäre echt schön wenn das mal endlich alles ausgezahlt wird

Dear ViperWin Casino,

Could you kindly clarify the reason for the delay?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear AmonHeld,

I hope this message finds you well.

We would like to inform you that the withdrawal of 500 EUR has been completed.

We have contacted the finance department and they have placed your remaining pending withdrawals in priority.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Best regards,

ViperWin Team

Guten Morgen, vielen Dank. Mit freundlichen Grüßen

Dear AmonHeld,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila G.

Alles klar vielen dank für die Hilfe

Dear AmonHeld,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru