ViperWin Casino - Player’s winnings haven’t been received yet.

Had my withdrawal being processed since the 9th, I know its not the longest time yet but Ive been told the withdrawals should be done within 3 business days.

Ive had 1 withdrawal so far, Im worried this is going to be an ongoing issue, so Im putting the complaint in now.

Ive fairly gotten my winnings to where they are and would like them.

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Dear Shizzyj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Shizzyj,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, No the withdrawl still hasn't came in. Support keeps giving me the typical run around that it is being processed and on priority queue. Just being told to be patient even tho my first withdrawl came in 3 days, this being the 2nd,3rd and 4th are being unjustified delayed.

No kyc requested and would also like to update the dispute amount to 202250cad now.

I understand Ice made it to a major win but these delays feel like a tactic for me to gwt tilted and just gamble the money away.

These are my pending withdrawls

Please help me get my funds, it is back to where it was.

Almost 205k now

Yea so I lost most of what I made...at 85k now and still not getting any answers from support, this is totally a scam casino with no means to actually pay out big wins.

Was at 300k at one point, their intention is to delay so you give in and completely lose winnings. I obviously fell for the trap but at the same time, with their garbage withdrawl limits it would've took years to get paid out anyways.

I just want my 85k and the 2250 in withdrawl process, atleast this way I can get something from this scam casino, they will gladly take your money no problems but will delay the he'll out of you for winnings.

Their safety index should be alot lower, as for the people that stopped replying to complaints, im sorry. I know you got played and lost which Im on the way to.

Not planning on playing anymore, at this point better to walk away with something

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shizzyj,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla