ViperWin Casino - Player’s self-exclusion request is delayed.

I have a problem with the casino viperwin3.com, I lost money there and I want to cancel my account and I am requesting self-exclusion, which I believe I definitely have the right to do, and nothing. I wrote 4-5 times to support, only once it came that they accepted the request under some number but no answer. I wrote to the live chat logged in 2 times and still that we will deal with it. In total, about 3 weeks, nothing. It's just a matter of principle here that they can't do this. Are we going to set them on fire? I'll send you screenshots of the emails.

Dear wicta,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viperwin3.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you completed account verification in the casino?
• Could you please share your attempts to self-exclude from the casino with me? My email is tomas@casino.guru

As a precaution, please send another self-exclusion request, but this time, include me in the copy of the email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email subject should be clearly marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings ViperWin Casino Support,

I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@viperwin.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear wicta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru