The player from Portugal registered on May 5th, made a deposit of 100€, and currently has a balance of 173€. However, his account is now blocked, and he has not received any verification or justification for the administrative closure.
ViperWin Casino - Player’s account has been closed without reason.
Opened
Current status
Waiting for Casino Guru to reply
5d 0h 52m 40s
ViperWin Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
6 days ago
Translation
Hello, I registered with this house on May 5th.
I made 1 deposit of 100€ and 1 bet, current balance 173€.
I didn't play b'ónus or anything, at the moment the account appears blocked and I was told via chat that it was closed by administrative decision.
No verification or justification has been given.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify what game you bet on?
- Have you sent any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
