The player from Germany faced issues with her withdrawal requests, as they remained unprocessed for days or got canceled without explanation despite winning without using bonuses. She felt stuck and frustrated with the lack of resolution. The Complaints Team attempted to clarify her situation by reaching out for additional information, but the player did not respond. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.
Vinyl Casino - Player's withdrawals are delayed and canceled.
Closed
Our verdict
Player stopped responding
Amount: €200
Vinyl Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
Translation
Hello, I would like to withdraw money, but the withdrawals either remain unprocessed for days or are simply canceled without any explanation. The money was won without any bonus claims. I'm just going around in circles and am at a loss.
Best regards
[name hidden by Casino Guru]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you have made any successful withdrawals from this casino before?
Are there any pending withdrawal requests currently in your account? If so, please specify when exactly you submitted your withdrawal requests.
Have you passed the full KYC verification?
Did you accumulate your winnings with or without an active bonus?
When was the last time the casino cancelled your withdrawal request? Have you contacted support to ask about the reason why the payment was canceled?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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