HomeComplaintsVikingbet Casino - Player claims that payment has been delayed.

Vikingbet Casino - Player claims that payment has been delayed.

Opened
Current status

Waiting for a delayed payment

10d 14h 47m 58s

Vikingbet Casino
Safety Index 8.0 High

Case summary

The player from Uganda has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Public
Public
3 days ago

I requested for a withdrawal of the money stated above, the company is asking me to deposit more money to activate withdrawal.


I am worried because they claim to be having license, but the company of license doesn't issue licence anymore.


Could you please help me resolve the issue.

Public
Public
3 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 days ago

Dear Atibs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Complaint is pending and will be processed in 10d 14h 47m 58s

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.