The player from Germany has been waiting over four weeks for three pending withdrawals of €500 each, along with an additional €1500 in his account. Despite multiple attempts to verify his account and upload documents, he encounters repeated requests for the same verification steps and receives no responses from customer service.
Viking Luck Casino - Player's withdrawals are delayed and account verification is ongoing.
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Waiting for player to reply
6d 22h 36m 28s
Viking Luck Casino
Safety Index 6.6 Fresh casinoCase summary
Discussion
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2 days ago
Translation
Since May 11, 2026, I've been chasing my money. It's been over four weeks now, and three withdrawals of €500 each are pending. There's also another €1500 in the account. I've written countless emails, always the same response—just stalling tactics. Today I was in the chat again, as I had to verify my account after four weeks, which I did. I asked the employee if everything was okay with my documents, and she said I had to upload my ID with a selfie again, even though I had already done that and it was accepted in my account. She told me to send it to customer service, which I did, but so far, no answer.
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1 hour ago
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1 hour ago
Dear duke241276,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Do I understand correctly that the verification hasn't been completed yet?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
