The player from Austria requested withdrawals on April 6th and 7th, 2026, but the funds have not been processed after two weeks. He finds the responses from live support vague and unhelpful regarding the timeframe for his withdrawals.
Viking Luck Casino - Player’s withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 20h 1m 42s
Viking Luck Casino
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20 hours ago
Translation
Hello!
I requested a withdrawal on April 6th and 7th, 2026, and nothing has happened since. Live support keeps stalling me with standard phrases and won't give me a specific timeframe for when my withdrawal will be processed. It's very frustrating, and I don't know what to do to get my money.
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4 hours ago
Important notice:
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4 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
