Viking Luck Casino - Player’s withdrawal has been delayed.

I have requested multiple withdrawals of 500€ each (total 1500€ currently pending) from my account.

The withdrawals were requested on April 25th, and the casino states a processing time of 3 business days. This timeframe has already been exceeded.

There are no bonuses involved. All funds are from real money, and my account is fully verified.

I have contacted support multiple times, but I only receive generic responses without any clear explanation or estimated processing date.

My withdrawals are still pending without justification, which is very concerning.

I kindly request that the casino processes my withdrawals immediately or provides a clear and specific timeframe.

I am willing to cooperate if any additional verification is required, but no such request has been made so far.

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Dear Enriquefdezz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I confirm that the first withdrawal on April 25th has been carried out

Dear Enriquefdezz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Enriquefdezz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru