The player from Germany had requested a withdrawal of €500 and received two out of three amounts but had not received the last €500 after two weeks. The casino cited internal problems but had not provided further information regarding the delay. The player later won an additional €2,300 and was waiting for that payout as well. The complaint was closed due to a lack of response from the player regarding further inquiries.
Viking Luck Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Viking Luck Casino
Safety Index:Fresh casinoCase summary
Discussion
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7 months ago
Translation
I withdrew €500 from Viking Luck Casino on April 8, 9, and 10, 2025. On April 12, 2025, I received two of the three amounts. However, I have not received the last €500 to date. The casino has been saying for over a week that they have internal problems, but they have not given me any information, and I have not received my money.
Automatic translation:
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7 months ago
Dear G2Nephilim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise us on the current status of the missing withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
- Did you pass the verification before you requested all the withdrawals?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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7 months ago
Translation
The status of the missing payout has been requested since 10.04.25, I have not accepted any bonuses, all my winnings are without bonus, and the verification says that I have already been successfully verified
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7 months ago
Thank you very much for your reply, G2Nephilim. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
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7 months ago
Translation
I received my money after 17 days, in the meantime I won another 2300€ and am now waiting for the payout again
Automatic translation:
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7 months ago
Dear G2Nephilim,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
