The player from Italy has her account blocked and a withdrawal reversed since March 23rd, with no clear reasoning provided by the casino. Despite multiple requests for clarification on the alleged terms violation, she has received only generic responses and seeks a refund of her balance.
Viking Luck Casino - Player’s account has been closed and withdrawal reversed.
Opened
Current status
Waiting for Casino Guru to reply
2d 1h 43m 37s
Viking Luck Casino
Safety Index 6.0 Below averageCase summary
Discussion
Public
Public
1 week ago
Translation
The casino blocked my account and reversed my withdrawal on March 23rd. I tried contacting them several times to understand the reason behind their decision, but they sent me a generic response stating that their terms and conditions had been violated.
Since I'm sure I didn't violate any rules, I asked them to indicate which terms and conditions I violated, but I never received a response.
I am asking the casino to refund my balance earned from playing slots.
Automatic translation:
Public
Public
5 days ago
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which slot games did you play before your account was blocked?
- Did you accumulate your winnings with or without a bonus?
- Did you pass the full KYC verification or at least submit any identity documents to the casino for verification before your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
