The player from Germany had deposited €30 using Apple Pay on the Vicibet site on April 2nd, but after almost a month, the funds had not appeared in his account. Despite ongoing communication with the support team, he had received repetitive responses, which led him to consider legal action. The player reported that he had been blocked by the casino after 1-2 weeks without explanation and had provided evidence of the transaction from his bank. We had requested documentation to verify the claim, but due to the player's lack of response to our requests and reminders, the complaint was closed for the time being. The player was informed that he could reopen the complaint if he chose to provide the necessary information.
Vicibet Casino - Player’s deposit has not been processed.
Closed
Our verdict
Player stopped responding
Amount: €30
Vicibet Casino
Safety Index 5.7 Below averageCase summary
Discussion
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1 month ago
So deposited on the 02.04.26 30€ per apple pay on vicibet site and after the 30€ was booked from my wallet the money didn’t appeared there till today after nearly an whole month of waiting nothing happened and the support team of them said the same sh** over and over again because they didn’t received and message from the provider so i will go to and laywer with that case but if you guys could get some extra help would help all of us a lot to be aware of these scam sites
And i attached 3 screenshots from where i started to complain about it when it happend and the last one is the last message received yesterday.
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful deposits into this casino before?
- Have you contacted your payment provider to confirm whether the transaction was successfully sent to the recipient?
- Can you see the €30 deposit in your casino account’s transaction history?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Translation
Hello Veronika,
I have never made a successful deposit there because I wanted to try out the site again.
I don't need to contact my payment provider because I have online banking and the money has already been debited (everything is traceable in the banking app).
They blocked me after 1-2 weeks for no reason.
I still have all the emails, but I don't understand why I have to wait any longer now, even though I have solid evidence.
Regards, nikitaeck
Automatic translation:
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4 weeks ago
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.
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3 weeks ago
Dear Nikitaeck,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
