Vicibet Casino - Player’s account is closed.

I deposited NOK 1,000 on May 30. The bet won, and my account balance then increased to NOK 2,600. I requested a withdrawal immediately after the bet was settled.

I was never asked to submit any form of account verification. I have contacted customer support several times regarding the withdrawal, and each time they told me that the money was on its way.

Today, when I tried to check the status, I was unable to log in to my account. They have locked my account.

Could you please help me? I would greatly appreciate any assistance in resolving this matter and recovering my funds. I cant check my username on the casino, since its locked

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vicibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi. I made the account on May 29 or 30 and only did one bet on sports betting and with no bonus. I made a withdraw maybe 5-6 days after the winning bet. Nothing happened with the withdraw and i talked to them a lot of times to hear about when the money is coming. Maybe 2-3 days ago i was going to talk to them again about the withdraw, but couldt log in to the account. So i think its been locked for max 5-6 days. I unfortunately dont have any screenshots from the chat, because it sounded like they was actually trying to help me. And now i cant log in to talk to them again...

Thank you for your reply, sanderwold.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or its explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.