The player from Norway deposited NOK 1,000 and successfully withdrew winnings of NOK 2,600, but his account is now locked without any prior verification request. He has contacted customer support multiple times, only to be told the funds are on their way, and is now seeking assistance in recovering his winnings.
Vicibet Casino - Player’s account is closed.
Opened
Current status
Waiting for player to reply
6d 17h 42m 28s
Vicibet Casino
Safety Index 5.7 Below averageCase summary
Discussion
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Public
yesterday
I deposited NOK 1,000 on May 30. The bet won, and my account balance then increased to NOK 2,600. I requested a withdrawal immediately after the bet was settled.
I was never asked to submit any form of account verification. I have contacted customer support several times regarding the withdrawal, and each time they told me that the money was on its way.
Today, when I tried to check the status, I was unable to log in to my account. They have locked my account.
Could you please help me? I would greatly appreciate any assistance in resolving this matter and recovering my funds. I cant check my username on the casino, since its locked
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Public
6 hours ago
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6 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vicibet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
