The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaintsVera&John Casino JP - The player's withdrawal is delayed.

Vera&John Casino JP - The player's withdrawal is delayed.

Closed
Our verdict

Player stopped responding

Amount: $850

Vera&John Casino JP
Safety Index:High

Case summary

The player's withdrawal is delayed for 2 weeks. The complaint was rejected as the player did not provide either the casino or us with a bank statement, which was necessary to verify whether the payment had been received or not.

Discussion
Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Nikolas
PR Assistant
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Translation
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Nikolas
PR Assistant
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Tomas
Casino Analyst & Complaint Specialist
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Tomas
Casino Analyst & Complaint Specialist
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Tomas
Casino Analyst & Complaint Specialist
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Tomas
Casino Analyst & Complaint Specialist
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
bronze
elyn090611
Bronze
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
X
admin
Tomas
Casino Analyst & Complaint Specialist
Private
2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Public
X
admin
Tomas
Casino Analyst & Complaint Specialist
Public
2 years ago

Dear elyn090611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
X
admin
Tomas
Casino Analyst & Complaint Specialist
Public
2 years ago

Dear all,


Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.


The player can reopen this complaint at any time.


Kind regards,

Tomas

Vera&John Casino JP - The player's withdrawal is delayed.
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.