The player from Japan has had their winnings confiscated at VeraJohn Casino due to alleged violations of terms and conditions related to fraudulent activity. The account was closed during the verification process, and the player seeks clarification on the violations and assistance in recovering their prize money.
Vera&John Casino JP - Player’s winnings have been confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 17m 25s
Vera&John Casino JP
Safety Index:Below averageCase summary
Discussion
Public
Public
8 hours ago
Translation
My winnings were confiscated at VeraJohn Casino.
I was using a deposit bonus.
I received an email from the casino stating that I had violated their terms and conditions through fraudulent activity.
Account closure and forfeiture of prize money
I have no idea what I've violated the terms of service, and I don't know what's wrong with it. My account was closed during the verification process after I was able to add it.
I need your help because I want to win the prize money.
Automatic translation:
Public
Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that you had USD₮5110 (dispute value) in your casino account before you lost access to it?
- When exactly was your account created and when was it closed?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 hour ago
TranslationCould you tell me which games you focused on? Slots, live casino, sports betting, etc.?
I played the slots.
Do you understand that your casino account had USD 0.5110 (dispute value) before you lost access?
It is included.
When exactly was your account created, and when was it closed?
I don't remember when I created it.
I received an email on March 24th canceling my withdrawal, and when I tried to log in, I couldn't access the account.
Automatic translation:
