Vegasino Casino - Withdrawal of player's winnings has been delayed.

Ich reiche hiermit vorsorglich eine Beschwerde gegen Vegasino bezüglich meiner ausstehenden Auszahlungen ein.

Ich habe bereits zwei Auszahlungen beantragt, die älteste am 21.04. und die letzte gestern. Zwar ist mir bewusst, dass die offizielle Bearbeitungsfrist von bis zu zwei Wochen noch nicht vollständig abgelaufen ist, dennoch möchte ich den Fall bereits jetzt dokumentieren und eine Beschwerde einreichen.

Der Grund dafür ist, dass ich in der Vergangenheit bereits mehrfach ähnliche Erfahrungen mit vergleichbaren Casinos gemacht habe: Anfangs werden Auszahlungen schnell bearbeitet, später kommt es dann plötzlich zu erheblichen Verzögerungen. Dieses Muster sorgt bei mir für berechtigtes Misstrauen.

Da meine bisherigen Auszahlungen bei diesem Casino ebenfalls immer schnell bearbeitet wurden, ist die aktuelle Verzögerung für mich nicht nachvollziehbar.

Ich möchte mit dieser Beschwerde frühzeitig auf den Fall aufmerksam machen und klarstellen, dass ich unnötige Verzögerungen bei meinen Auszahlungen nicht akzeptiere.

Vielen Dank.

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Dear Marcell7007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marcell7007,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla