Vegasino Casino - Player's withdrawals are delayed and blocked.

Hi! I played on that casino site about a month ago and I won 20,000 euros there. I tried to make a 500 euros withdrawal, which they canceled and eventually blocked my withdrawals. At this point, documents were required. It took about a week for them to send me a list of the required documents and since I sent them, it has been over a week. It feels like the casino is deliberately delaying the process.

My withdrawal was canceled on April 17th.

I received the list of documents on April 28th (I added them the same day)

The situation is still a mystery and it is already May 6th (over a week has passed since the documents were added)

I'm getting a little tired of this waiting and obvious procrastination. I'll upload a few more documents below.

In the discussion, albert also stated that "note that it says that your account does not need verification". It still blocked withdrawals.

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Dear Heto91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

To better assist you, could you please answer the following:

• Did you achieve your current balance with the help of a bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please let me know which documents you have already provided?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean