Vegasino Casino - Player's withdrawals are delayed and frustrating.

Hi

Ich warte seit Wochen auf mehrere Auszahlungen, und das Ganze ist einfach nur noch lächerlich. Da man im Casino nur in 500-€-Schritten auszahlen kann, habe ich mehrere offene Fälle:

Auszahlung vom 06.10. – Am 20.10. bekam ich eine Mail, dass die 500 € bestätigt wurden und innerhalb von 3 Tagen auf meinem Konto sein sollten. Normalerweise war das Geld nach dieser Bestätigung auch immer sofort da. Heute ist der 28.10., also 8 Tage später, und das Geld ist immer noch nicht angekommen!

Der Kundensupport kommt jedes Mal nur mit denselben Standard-Antworten: Ich hätte angeblich „höchste Priorität" und man „kümmere sich um den Fall". Passiert ist trotzdem nichts.

Dann habe ich noch 3 offene Auszahlungsanfragen über insgesamt 1.500 €, die ebenfalls seit Ewigkeiten auf Bearbeitung warten.

Und zu guter Letzt liegen noch 3.000 € auf meinem Konto, die ich gar nicht erst zur Auszahlung anmelden kann, weil man nur maximal 3 Anfragen gleichzeitig offen haben darf.

Ganz ehrlich – das ist einfach nur frustrierend und unseriös.

Man ist hier jeden Tag nur seinem eigenen Geld hinterher, bekommt aber vom Support nichts außer leeren Versprechungen und Textbausteinen.

Ich kann nur warnen, hier zu spielen – Auszahlungen dauern ewig, Transparenz = null, und man fühlt sich einfach nur hingehalten!

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Meine Auszahlung die ich in der Warteschlange habe sind länger als 14 Tage ich habe eine am

Meine Auszahlungsanfragen sind alle längst überfällig!

Ich habe eine am 6.10., die zweite am 7.10. und die dritte am 20.10. gestellt – also vor über zwei Wochen

Außerdem gibt es immer noch das Problem mit der offenen Überweisung.

Mir wurde gesagt, das Geld wäre innerhalb von 3 Tagen auf meinem Konto, aber es ist bis heute nichts angekommen!

Thank you very much, SuperMario99, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear SuperMario99,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Vegasino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawal have not been processed, and the processed one hasnt been delivered to his account?

Thank you in advance for providing the information.

Dear Kevin,

Thank you for bringing this matter to our attention.

We are sorry to hear that you are experiencing delays with your withdrawal. Apologies for any inconvenience this may have caused.

We understand the importance of a swift withdrawal and will take immediate action to expedite the payment. Please bear with us just a bit longer, we will post a confirmation once the transaction is processed.

Thank you for your patience and understanding.

Kind regards,

Vegasino Team 

Dear Vegasino Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Kevin,

Thank you for your patience during this time.

We are pleased to inform you that your pending withdrawals have been processed. You can expect each subsequent withdrawal request to be paid out within our standard processing time of three business days.

If you have any questions or concerns, please do not hesitate to contact us.

Kind regards,

Vegasino Team

Dear Vegasino Casino, thank you for the update!

Dear SuperMario99

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear SuperMario99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru