Vegasino Casino - Player's withdrawals are delayed.

Good evening,

I have been playing in this casino and I have 3 pending withdrawals for a total amount of 1158€ (casino allows daily limit of 500€ and a maximum of 3 pending requests) that have already passed 14 days and still remain pending. Whenever I go to the chat to ask the answer is always the same, that there is a delay and that I will receive the money as soon as possible, not giving any kind of explanation or concern for the players.

I also inform you that the money played was not with bonuses but with real balance, and that there was no request for account verification.

Thank you

Dear guizinho8,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Vegasino Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you asked casino if the KYC verification process is required?
• Have you ever had any successful withdrawals with this casino?
• How long have you been a player at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good morning,

I've been playing at this casino for a few weeks and I haven't had any withdrawals yet. Verification is not necessary in this type of casino for low amounts and in other casinos of the same type I have already withdrawn up to 1500€ without them ever asking for verification. The problem here is the delay in withdrawals from this type of casino which, as you can see from my complaints, is not the first time that a casino from the same owner/affiliation has delayed payments for more than 2 weeks, and there have been multiple complaints about this. Curiously, they are the casinos with the best ratings... thanks

Good morning, on the 15th day I received two of the three pending withdrawals.

Fortunately, I received all the payments. You can close, thank you

Dear guizinho8,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru