Vegasino Casino - Player’s withdrawal requests are repeatedly delayed.

Same issue as every one else. They cancel withdrawal requests after 3 days for a technical issue , this happens at least twice before they may or may not offer a manual withdrawal. They have in the terms and conditions up to 3 days, laughable, they should change that to a min of 9 days with 2 cancellation and maybe a manual withdrawal. The chat agents are hopeless and close the chats before you can reply to the messages. Still no wiser as to when it will either be cancelled again or processed. Absolute joke of a site and chat. I feel they deliberately delay as much as they can hoping players cancel the withdrawal and play the funds.

Dear Kdalziel,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• Have you successfully withdrawn funds from this casino before?
• When exactly did you submit your most recent withdrawal request?
• Have you received any communication from the casino regarding the cancellation of your withdrawal requests? What specific reasons, if any, were provided for the cancellation?
• Which payment methods have you attempted to use for withdrawing your winnings?

I appreciate your cooperation and hope we can help you resolve this matter as soon as possible. Looking forward to your reply.

Best regards,

Veronika

Hi, yes I have made a withdrawal before on the 3rd attempt, hence 9 working days, due to two technical issues on the 2 previous attempts . If I remember correctly the 3rd attempt was made with a manual withdrawal by the finance department. An email was send stating a technical issue had occurred during the first two attempt.

How can this be the same issue every time a player attempts a withdrawal?

The 2nd attempt was made yesterday Sunday the 30th , straight after it was cancelled. But yet you are told withdrawals don't get processed over the weekend.

I use bank transfer.

Kind Regards

Kelly.

Ok it is now weds, and still no on the withdrawal, same copy and paste messages, with no real actual update. They can't answer my questions, especially the 1 I've asked regarding how it was originally cancelled on a Sunday, when the finance department don't work at weekends as they state in the terms and conditions

Dear Kdalziel,

We apologies for your experience.

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Thank you for being so patient with us. We really appreciate it!

Best regards,

Vegasino team.

Dear Vegasino Casino representative,

Thank you for reaching out to us and providing us with an update regarding the player's issue.

Dear Kdalziel,

Please let us know when you receive your winnings.

Dear Kdalziel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi yes I did indeed receive my funds 9 days after the initial request. But here I am again having the same issue, I now have 3 withdrawals pending processing, 1 requested on Tues should be paid out by now but when I contacted the live chat I got the exact same copy and paste message , that they have a high volume of requests which has delayed my withdrawal. How has a site that many withdrawal requests that they process within 3 days?? My guess is each of my requests with be drawn out. I will be closing the account permanently if that is the case again.

Thank you for your response. Could you please send me a screenshot of the pending withdrawal requests in your account?

Please keep in mind that we recommend the players wait up to 14 days after requesting their withdrawal for the winnings to appear in their bank account.

Hi , those withdrawals were processed like clock work, 1 per day for 3 days. Now I have had a further 2 withdrawal request cancelled again for a technical issue. I was told that if I had 2 cancelled withdrawal attemps that were not cancelled by me that a manual withdrawal by the finance team would be provide then and there through chat.I have today requested said manual withdrawal and have been told no.that I need to resubmit my withdrawal again, which I have done. Absolute joke of a site when it comes to paying out.

I completely understand your dissatisfaction and your frustration with the processing of your withdrawal requests. Could you please specify how many pending payments are currently in your casino account?

Dear Kdalziel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.