The player from Germany had multiple pending withdrawal requests since November 8th, which had not been processed. One request was canceled by the operator due to a system problem with the payment provider. The issue was resolved, and the winnings were credited to his account. The Complaints Team marked the complaint as 'resolved' in their system following the player's confirmation. The disputed amount of the complaint was adjusted since we couldn't confirm the player's issue involved a payout of larger than 500€.
Vegasino Casino - Player's withdrawal requests are delayed.
Resolved
Our verdict
Case closed
Amount: €500
Vegasino Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
I have submitted several withdrawal requests since November 8th, but they have not been processed.
The operator even cancelled one booking, citing a system problem with the payment provider. The first cancellation occurred on November 8th.
Best regards
Automatic translation:
Public
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3 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please confirm the amount of your withdrawable amount to be paid out from the casino? Is it €650000?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
TranslationEverything has been sorted out and the money has been credited to my account.
Best regards
Automatic translation:
Public
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3 months ago
Dear Dillo99,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
