The player from Germany experienced delays with multiple withdrawal requests, with two payouts pending for over three weeks and another for almost two weeks. Despite having successfully withdrawn previously, he felt that the casino support was providing inadequate responses and suspected intentional delays, while he had €5,500 remaining in his account to withdraw. The Complaints Team extended the response time but ultimately rejected the complaint due to the player's lack of response to inquiries, which hindered further investigation.
Vegasino Casino - Player's withdrawal requests are delayed.
Closed
Our verdict
Player stopped responding
Amount: €7,004
Vegasino Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
Hi,
I have already made two withdrawals of €500 each, which worked without any problems.
Now, however, two more payouts have been waiting for over three weeks and another for almost two weeks.
The answers from support are always just pre-written texts telling you to be patient, as many withdrawals are currently being processed. This doesn't seem credible to me – it seems more like they're deliberately trying to delay the withdrawal.
So far, nothing's happened. I also have €5,500 in my account that I want to withdraw and will withdraw.
According to the site, I don’t have to verify myself.
Automatic translation:
Public
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5 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
- Have you played with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot.
- How long did it take for your previous successful withdrawals to be processed and paid?
- Have you selected the same payment method for these withdrawal requests as you used before?
I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Translationhi
I only made profits with slot machines
I played with the deposit bonus but wagered it all, otherwise I wouldn't have been able to withdraw.
I can't see exactly how long it took but I would say about 7 days
Yes, the withdrawals already made are with the same account as the deposit and the first payments have already been received
They just want to delay the payouts as long as possible so that you lose the rest of your money, but I won't let that happen. I insist on every cent.
Edited
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5 months ago
Thank you for your response. Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru. Alternatively, you may post screenshots of your conversations here. I appreciate your cooperation.
