The player from Germany requested a withdrawal two weeks ago after winning from a deposit, but she has not received her payment. Despite being told repeatedly that the funds are coming the next day, the player continues to wait without resolution.
Vegasino Casino - Player's withdrawal payment is delayed.
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Current status
Waiting for player to reply
6d 23h 0m 15s
Vegasino Casino
Safety Index:HighCase summary
Discussion
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7 hours ago
I won on this Casino from a deposit win and I have been waiting more than 2 weeks to receive my first payment. They keep telling me its coming the next day, and I get nothing
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59 minutes ago
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59 minutes ago
Dear Magneto4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
