Vegasino Casino - Player's withdrawal payment is delayed.

I won on this Casino from a deposit win and I have been waiting more than 2 weeks to receive my first payment. They keep telling me its coming the next day, and I get nothing

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Dear Magneto4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Have you made any successful withdrawals before?

No, i have been waiting 2 weeks.

Could you please confirm that you have passed the KYC verification?

They have not asked for anything, been emailing trying to sort out this.

Have you accumulated your winnings with or without an active bonus?

With a bonus, but all wagering its done.

What types of games did you play to accumulate your winnings?

I played Aliens 2 and other slots

What is the status here? I am wating

Thank you for your replies. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots directly into this complaint thread.

Hello, I have posted on the chat many times already. They reply saying its being paid and nothing

No replies at all, and still waiting, they just send me the same over and over

I have had no reach out from the Company and no payments made to my account, its been 1 month

Dear Magneto4

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello, Ok Great. Looking forward to solving this

Dear Magneto4,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Vegasino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear all,

thank you for reaching out to us.

First of all we wanted to apologise about the delay experienced by the customer. We are really sorry about that.

However we can see that the withdrawal is already completed. It was done on 6th of June. We would kindly ask the customer to confirm.

Thank you for the understanding!

Best Regards,

Team Vegasino

Dear Vegasino Casino, thank you for the update!

Dear Magneto4,

can you please give us an update? Have you received your withdrawals?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Magneto4,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina