Vegasino Casino - Player’s withdrawal is delayed and concerning.

i had requested a withdraw on March 11 2025 and i have yet to hear any word from the casino when they will process this request, i now have 3 pending requests waiting. Every time i contact them VIA live chat or email its the same generic answer of your withdraw is safe please be patient. an interesting note is they have not asked for KYC docs yet as this is the first 3 withdraws so i have a feeling i waited all this time they are going to cancel it then ask for KYC and then we are back to waiting weeks all over again, this casino is making me feel like its actual a scam site even though they just recently put their license at the bottom of the screen.

Dear GamerSpecks,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please post a screenshot of your withdrawal history here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

To Answer your Questions

• Have you made any successful withdrawals before? No this would be the first withdraw on the account.

• Could you please post a screenshot of your withdrawal history here in this thread? sure

• Did you accumulate your winnings with or without an active bonus? No Bonus was used only the $600 i have deposited

I have a total account balance of $15,250 has been 15 regulars days and today is now the 11th business day and nothing has been processed, they have not asked for verification either

I have also emailed them all my verification documents so they dont have to ask for them later, they will already have them.

Another weird thing from them is i sent all the documents even though it was not requested and they would not take them as they stated "they can only be uploaded on the website when asked for" this is very strange why not accept them if the player is giving them to you so the account can be verified even before its needed (just going to ask for it later).

Thank you very much, GamerSpecks, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear GamerSpecks,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vegasino Casino representative to join this conversation.

Dear Vegasino Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear GamerSpecks,

Thank you for the patience and sorry for this issue.

Kindly be advised that your withdrawals will be paid into your bank account is short period of time.

Thank you for understanding and have a great day.

Best Regards,

Vegasino Team

Although it took 24 days total (18 business days) which is insane 6 times longer than they state in the T&C, all 3 pending withdraws have reached my account, hopefully i do not experience this kind of delay again.

Dear GamerSpecks,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru