Vegasino Casino - Player’s withdrawal is delayed.

I requested a withdrawal on 9/1 via Visa and I am still unfortunately waiting. They no longer respond to the emails I send them.

Dear goudousakest,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening.

Have you made successful withdrawals in the past?

Yes, I have made successful withdrawals in the past and within the time limit stated in the casino's terms.

Can you confirm that you passed the KYC verification?

I haven't been asked to verify my account yet.

Did you collect your winnings with or without an active bonus?

I collected my winnings without active bonuses.

Good evening, they continue and haven't answered my emails for the third day in a row.

Thank you for your reply, goudousakest. Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

What is the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear goudousakest,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.