The player from Greece has been attempting to withdraw 100€ since August 17th but continues to receive automated responses on live chat without resolution.
I've been trying to withdraw 100eur since 17th of August and I get the same automated messages on live chat.
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Dear scorpios,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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