The player from Greece had been attempting to withdraw 100€ since August 17th but continued to receive automated responses on live chat without resolution. We asked for details about his previous withdrawals, the withdrawal date, bonus use, and KYC status, and the complaint was then marked as resolved by the player. The issue was considered resolved in our system after his confirmation.
Vegasino Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €100
Vegasino Casino
Safety Index 7.5 Above averageCase summary
Discussion
Public
Public
3 weeks ago
I've been trying to withdraw 100eur since 17th of August and I get the same automated messages on live chat.
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Dear scorpios,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Could you please give me a date when did you asked for withdrawal?
- Did you used any casino bonuses or you have currently any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
Public
Public
3 weeks ago
I have successfully withdrawn in the past but some time ago, my withdrawal was requested 17th of August 2026, I haven't used any bonuses and my account shows no further KYC verification
Public
Public
3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear scorpios,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
