Vegasino Casino - Player's withdrawal is delayed.

Hello, I have submitted my withdrawal over 2 weeks ago, ad they haven't paid me 1 withdrawal yet. I have contacted chat many times and they are not responding back to me.

I need help with them paying me asap.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your pending withdrawal as evidence? Send it to my email at tomas@casino.guru or post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

1. No I am still waiting to get my first withdrawal and its been over 2 weeks now
2. Yes I have passed all and they have not asked for anything else, this is done
3. Yes, and the bonus and wagering are completed.
4. EMAIL SENT

Hello, This Casino has not paid me yet and I am getting tired of waiting so long for it. can someone please follow up, they keep on making excuses

Dear kristenrunshot

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vegasino Casino representative to join this conversation.

Dear Vegasino Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear kristenrunshot,

We truly understand how frustrating it can feel to wait for your withdrawal, and we appreciate your patience.

Please note that all payouts go through standard security and verification checks designed to ensure the safety of our players and their funds. We can confirm that the payment in question was successfully completed on November 8th, and your latest withdrawal request is now being handled with priority.

Thank you once again for your understanding and cooperation.

Kind regards,

Vegasino Casino Team

Hello, They have done 1 payout in 3 weeks. I still have 6 left to go. I hope it goes fast

Thank you for the update.

Please notify me, when you receive following withdrawals.

Dear kristenrunshot,

Thank you for your message.

We would like to inform you that our relevant department has requested additional documents in order to complete the verification of your account.

To proceed, please upload the following documents directly in the system:

• Photos of both sides of your ID
• A selfie
• A selfie of you holding your ID, with our website clearly visible in the background

We understand that you are waiting for your withdrawal, and we would like to assure you that once your account is fully verified, your pending payouts will be processed with priority.

Thank you for your cooperation and understanding. If you experience any issues during the upload process, please let us know and we will be happy to assist you.

Kind regards,

Vegasino Casino Team

I will add it all to the website asap.

Dear kristenrunshot,

Thank you for your cooperation!

To finalize your account verification, we confirm that the only outstanding document required is the ID (both sides).

Please upload clear images of both the front and back of your official identification document as soon as possible.

Kind regards,

Vegasino Casino Team

Hello, I have sent in everything via email

Thank you for the update.

Please notify me, when you receive any progress in your verification or withdrawal process.

Thank you.

All is verified, they are still blocking withdrawals.

Dear Vegasino Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process?

Thank you.

Dear kristenrunshot,

Kindly be informed that at the moment, your withdrawal is pending because our relevant department requires additional documents to complete your account verification. In order to proceed, we kindly ask you to provide the following:

• Proof of deposit
• Crypto ownership document showing the holder’s full name

Once these documents are received and verified, the process will continue without delay.

Thank you for your understanding and cooperation.

Kind regards,

Vegasino Casino Team

Hello,

I am using a Trust Wallet. I don't have my name on the Crypto Wallet. How am I supposed to show case this to you? Trust Wallets Come with No Name

I will send in My Wallet and Deposit , and you can see this is clearly mine. I have done all you ask! Release my funds please

Hello, I have sent in what they asked for , but I need help finding the DEPOSIT as this was over 7 weeks ago and I use my wallet for other things.

I want to clear this up and receive my winnings. I have shared with them that I need to know the LTC address it was deposited to.

Dear Vegasino Casino,

Could you please specify, what would you expect the player to do to prove the ownership of the crypto wallet, since crypto wallets do not usually require owners to submit their names or other personal details?

Thank you.

Dear kristenrunshot,

Thank you for your detailed explanation.

We would like to inform you that your account has now been successfully verified.

Your pending withdrawal is scheduled to be processed today, and you can now submit any additional withdrawal requests freely.

Kind regards,

Vegasino Casino Team

I am completing all the withdrawals now.

Dear player,

Could you please confirm, if I understand it correctly, that you received the full disputed amount by now?

Thank you.

Hello, Still waiting for the payment to be completed

Dear player,

Could you please specify, how much you received by now?

Thank you.

Dear kristenrunshot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru