Vegasino Casino - Player's withdrawal is delayed.

Basically , i requested the withdrawal 21 of June and have been told there is a delay , but I feel its taking too long to resolve and the communication from the casino is "we are sorry" and that "they will let the financial team know about the issue" but no updates regarding the issue,

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play?
• Am I correct in understanding that you have not yet been requested to pass the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I received 60 euro bonus with 40x wager, completed the wager and continued to play with real money for over 24 hours and then cashed out, I played slot games no live games, I went to the verification section and it states I do not have to verify for KYC and staff have no mentioned this once , I was told that the withdrawal was processed but the issue was a problem from the casino side and they are working to resolve it and that I have done nothing wrong and do not have to provide anything and the money will be processed soon, but that information has been the same everyday, I even asked if I should cancel the withdrawal and try another way but was told no its a issue from casino I do not need to worry

Issue not resolved i cancelled my withdrawal and closed account im not bothering with issue anymore

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.