Vegasino Casino - Player's withdrawal is delayed.

The casino has received all the required documents and is delaying my withdrawal by over 20 days.

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To help us better understand your situation and address your concerns effectively, could you please provide answers to the following questions:

• What specific documents did you submit for your withdrawal?
• Have you received any communication from the casino regarding the status of your verification?
• Have any of your documents been approved and verified?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

All the documents seem to have been approved but the status does not say verified, I sent exactly what they asked me to, when I contacted them in the chat they told me to wait, how long should I wait, this delay has been going on for a month.

The casino is very serious, my identification and withdrawal were relatively quick, thank you very much!

Dear tomylougs,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika Fritz

Casino.Guru