Vegasino Casino - Player's withdrawal has been delayed.

Hello, I've been waiting for a payment for three weeks. I have a total of 5,000 PLN to withdraw. I requested a 2,000 PLN withdrawal for the Ethereum cryptocurrency to my Coinbase account. I've contacted them numerous times via chat and email, but I keep getting the same responses. I don't know what to do to receive my money. Please help.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly.

Stay safe.

Good morning, thank you very much for your interest.

I've never made a casino withdrawal before; this is my first.

KYC is not required; the casino account profile states that verification is not necessary. "It appears your account does not require verification."

I played with a bonus, meaning I deposited 200 PLN and received a 200 PLN bonus. I wagered a total of 400 PLN in accordance with the casino's requirements. The bonus has been released, and according to the bonus terms and conditions, I can withdraw all of it.

I only played slots.

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the delay in processing your withdrawal at veronika.f@casino.guru. Alternatively, you may post screenshots directly here in the complaint thread.

Good morning,

Thank you very much for your help. Your intervention was successful!

On August 7th, I received the first with third of the payment 1/3 in my Coinbase account.

I still have PLN 3,000 to process. I'm not sure whether to leave the complaint open or wait another long time for another payment.

I requested a second payment on August 7th for PLN 2,000. I don't know how long it will take or whether your intervention will be necessary.

Best Regards.

I'm glad to hear that you received at least a part of your winnings.

If you do not receive the second payment by August 21, please let me know and we will continue with the investigation of your complaint. Thank you for your patience and cooperation.

Good morning,

Thank you for your continued, invaluable help.

There are only two days left until August 21st, and the situation is the same as the first time.

The payment status is "pending verification."

I'd appreciate your help with this payment as well.

They do this all the time, with payout times lasting one month!

Has the status of your payment changed in the meantime, or is it still pending verification? Kindly keep me updated. Thank you for your cooperation.

Good morning,

Thank you for your help. I received the second part of the payment on August 24th.

Today (August 27th), I ordered the third, final payment in the amount of PLN 1,000. I am asking for your continued support until I receive the final payment. Then the matter will be successfully closed.

Thank you for keeping us updated. If you do not receive the final payment by September 10, please let me know, and we will continue with the investigation of your complaint. I appreciate your patience.

Dear przemekx172,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, thanks a lot for a extend the time.

I still haven't received my last paycheck (1000zl), please help.

Thank you very much, przemekx172, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear przemekx172,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Vegasino Casino representative to join this conversation and participate in resolving this complaint.

Dear Vegasino Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear przemekx172,

We are pleased to inform you that your withdrawal request has been successfully completed on the 17th of September 2025 for the amount of 1,000 PLN.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Best regards,

Vegasino Casino Team

Dear przemekx172,

Could you kindly confirm receipt of the 1,000 PLN? Additionally, please confirm whether this amount represents the full and final sum in dispute.

I look forward to your response.

Dear przemekx172,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru