The player from Austria had a withdrawal request of 500 euros that was delayed for 18 days. Despite multiple contacts with support, he received excuses without any response to his detailed support email. The issue was resolved as the payout was processed successfully after the player provided the necessary information regarding the withdrawal method and verification status. The complaint was marked as 'resolved' in the system.
Vegasino Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €500
Vegasino Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Translation
My payout of 500 euros has been delayed for 18 days now.
I've already contacted support several times, but they fob me off with excuses like "the financial manager is currently ill" or "we currently have too many outstanding withdrawal requests."
I also described my problem in the support email, but never received a response.
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11 months ago
Dear Woody13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vegasino Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Can you please share a screenshot of your withdrawal request from your account?
- Have you made any successful withdrawals before using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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11 months ago
TranslationHello Natalia.
So I sent the screenshot for the payout.
The payment method was a bank transfer, which I have ready
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11 months ago
TranslationThe payout method was a bank transfer, which has already worked on this site before and I was paid out winnings
According to the site, verification (see screenshot) is not necessary or not possible.
And I had a 150% deposit bonus on my 100 Euro deposit, which I fully wagered.
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11 months ago
TranslationThe payout has been processed. Thank you very much! 🙂
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11 months ago
Dear Woody13,
Thank you for updating us! It's great to hear that your issue has been finally resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
