The player from Italy had been experiencing significant delays with his withdrawal request made 16 days ago at Vegasino-9884.com. Despite having successfully made other withdrawals in the past, this latest request had not yet been processed. The player confirmed that his account had passed KYC verification and that no active bonus was involved. We took over communication with the casino and managed the case until the issue was resolved. The complaint was then marked as resolved following the player's confirmation.
Vegasino Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €220
Vegasino Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
Hello, I'm contacting you because Vegasino-9884.com/It is giving me a hard time cashing out my winnings. I've made other withdrawals, and each time they take longer than expected to credit my winnings. I made the withdrawal on March 8th, and it's still being processed 16 days later. I'm asking if you can kindly help me. Thank you.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Fast2pablo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
TranslationHi, yes, I've withdrawn money from the site many times before. I even filed a complaint here, again about Vegasino, for a €2,500 win, which they also took a week to credit if it weren't for you. I won regularly with my deposits without any active bonus. I had already sent them all the documentation, and they told me my account doesn't need verification. The problem is, they're perpetually late with payments, and that's not fair, because it's frustrating for a player to have to wait for withdrawals for ages. They respond the same way every day, but the credit never arrives. After today, I won't deposit another euro on this site. If you can help me, I'd appreciate it.
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4 weeks ago
TranslationHi Attila, today is the nineteenth day since I requested a withdrawal and it still hasn't been credited. Now you're not even replying to me anymore. What should I do to cash out my winnings?
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3 weeks ago
TranslationHi Attila, after 21 days the situation still hasn't changed. I contacted support again and this is what they replied. I should point out that my account still doesn't require verification.
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3 weeks ago
Dear Fast2pablo,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Fast2pablo,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Martina
