The player from Italy has been experiencing significant delays with his withdrawal request made 16 days ago at Vegasino-9884.com. Despite having successfully made other withdrawals in the past, this latest request has not yet been processed.
Vegasino Casino - Player’s withdrawal has been delayed.
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Current status
Waiting for Casino Guru to reply
4d 21h 49m 12s
Vegasino Casino
Safety Index:HighCase summary
Discussion
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3 days ago
Translation
Hello, I'm contacting you because Vegasino-9884.com/It is giving me a hard time cashing out my winnings. I've made other withdrawals, and each time they take longer than expected to credit my winnings. I made the withdrawal on March 8th, and it's still being processed 16 days later. I'm asking if you can kindly help me. Thank you.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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2 days ago
Dear Fast2pablo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
