Vegasino Casino - Player's withdrawal has been delayed.

I've been playing at this bookmaker for some time, the first withdrawal I made was 170 euros and curiously I received it the very next day.

Recently, I won a sum of around 1500 euros, and apart from having to make 3 withdrawals due to the bookmaker's restrictions, the same amount has not been paid out and has been overdue for around 11 days.

What is also curious is that yesterday I spoke to them and today I have no access to the site.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports only?
• Could you please send me a screenshot of the error you see when you try logging into your casino account?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I only play slot machines.

2 - Here's the error that comes up, I've already tested it with my colleagues and they can access it.

3.The account is verified, I've already been paid 500 euros previously and it took 5 working days. Three withdrawals of 500 euros each are missing.

4. I always play without bonuses.

I have more screenshots of conversations I've had with the live chat.

Good afternoon, today I received 2 payments of 500 euros, only 1 is missing, it seems that the claim has made progress.

I'm glad to hear that you received at least some of your winnings. Are you still unable to access the casino website? If the link you usually use is not working, you can try typing the casino name in the search engine (for example, Google) and find a different link for this casino.

Good afternoon, there's still 1 deposit to go, and no, I still can't access it, but as long as they pay for me, that's fine.

Thank you for the information. When exactly did you submit this withdrawal request?

Dear duplex123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.