The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that verification had been completed long ago and smaller payouts had been received after a delay, but larger sums had faced extended delays. After the recommended waiting period had passed, the player confirmed that the issue had been resolved. We marked the complaint as resolved following the player's confirmation of receipt.
Vegasino Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €3,000
Vegasino Casino
Safety Index 8.0 HighCase summary
Discussion
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5 months ago
Translation
I initiated withdrawals on January 23rd and 24th, 2026. It seems this casino's tactic is to delay larger withdrawals so that players gamble away their remaining balance, or in the hope that withdrawals will be canceled. Absolutely untrustworthy. For days I've been given the same excuses as described here many times before. I've submitted numerous withdrawal requests, and they've said it's due to my bank, and even promised the money would be there today. The requests haven't even been approved yet, yet they keep saying it's my bank's fault. I'm registered with other casinos, and there, withdrawals take a maximum of one day, weekend or not. In my opinion, this casino is completely untrustworthy. I would advise everyone against playing at this casino because if you win, they deliberately delay the withdrawals so you gamble away as much as possible. I'm still waiting for my three requests to be approved so I can withdraw the rest.
Absolutely unacceptable for a trustworthy casino.
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5 months ago
Important notice:
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Stay safe.
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5 months ago
Dear DonJim,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
TranslationVerification was completed a long time ago, and payouts have already been successful, although it took 4 days, but it arrived. However, that was a smaller sum; as soon as it's a larger sum, or if there's still a balance in the account, it will be delayed as long as possible.
As already described by many others here.
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5 months ago
Dear DonJim,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear DonJim,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
