Vegasino Casino - Player’s winnings have been confiscated.

I have a problem with my account. €500 has disappeared after I cancelled a withdrawal of €400 and then tried to make a new withdrawal of €500.

When I attempted to submit the €500 withdrawal, an unexpected error message appeared on the screen. After that, the €500 I wanted to withdraw simply disappeared. The funds are not shown in the pending/current withdrawals section, and I cannot find any trace of them.

It appears that the money has been lost, and I would appreciate a prompt investigation and resolution of this issue.

Thank you in advance for your quick response and assistance.

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Dear MEDENI1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you contacted customer support? Please forward all relevant correspondence between you and the casino. You may post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean