The player from Germany faces issues with his account as a payment remains unprocessed, and after more than a week of identity verification requests, there has been no progress. He continues to receive messages to be patient despite multiple emails and chats.
Vegasino Casino - Player's payment has been delayed.
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Current status
Waiting for Casino Guru to reply
6d 21h 30m 4s
Vegasino Casino
Safety Index:HighCase summary
Discussion
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20 hours ago
Translation
Hello,
The payment wasn't processed, then I was asked to verify my identity, and after more than a week nothing has happened. Despite several emails and chats, I keep being told to be patient.
Automatic translation:
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Dear Ahm.B,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Which documents have you already submitted, and when did you send the most recent one?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
