Vegasino Casino - Player’s deposit is delayed.

Two weeks ago, I deposited 2 euros. Following this, there was an error, and the transaction was terminated. The money hasn't appeared in either my casino account or my bank account. I've contacted support multiple times and was told it would take 3-5 days for the money to be returned to my bank account. But to this day, nothing has happened. I want my money back.

Dear Badwomanxx, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Badwomanxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.