The player from Germany, despite being a VIP Level 4 member, faces systematic refusals of cashback payments, amounting to €570, from Vegasino. He alleges deception by support and demands credit for the cashback without wagering requirements, providing evidence including screenshots and emails.
Vegasino Casino - Player’s cashback has been refused.
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6d 19h 36m 8s
Vegasino Casino
Safety Index:HighCase summary
Discussion
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22 hours ago
Translation
Systematic refusal of cashback payments and deception by support (Vegasino / Monsterwin)
I hereby file a complaint against Vegasino (NovaForge LTD). Despite my VIP Level 4 status, I am being denied cashback payments due to me from April 8, 2026.
Details:
I demand the credit of the rightful cashback (€570) without any wagering requirements. All evidence (screenshots from Telegram, emails, and website manipulations) is available.
Automatic translation:
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4 hours ago
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4 hours ago
Dear ThomasFsda,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you have experienced regarding the systematic refusal of cashback payments and your interactions with customer support at Vegasino.
In order to assist you more effectively, could you please clarify the following details:
- Can you provide specific information about your communications with customer support regarding this issue?
- Could you please send a link or reference to the cashback offer that was not granted, along with the applicable terms and conditions?
- Could you clarify what you mean by being denied cashback payments? Is this based solely on VIP or loyalty program conditions, or does it relate to a specific case or situation?
Your cooperation in providing these details will help us investigate the matter and work towards a resolution.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
