Vegasino Casino - Player’s account is restricted.

I was waiting for withdraw to be sent to my USDT ERC-20 crypto address and my withdraw got canceled and my account was placed on hold. I did KYC few days before and everything was okay until I tried to withdraw. Now casino stopped responding and it wont give reason why my account got restricted.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

I mainly played sport betting. I contacted casino support but I was told that administrator decided to close my account, no real reason was provided to me. I had no active bonuses.

Thank you for your reply, LUGI1. I’m sorry to say I don’t have good news. If your account was blocked after placing sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.