The player from Australia was facing a withdrawal issue as the casino claimed he had played too much on the site, preventing him from retrieving his winnings. We asked him for details about his account access, previous withdrawals, the amount he was trying to cash out, and any related correspondence with the casino. As he did not respond to our messages or reminder, we were unable to continue the investigation. The complaint was therefore closed for now due to lack of cooperation from his side.
Vegas Now Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$500
Vegas Now Casino
Safety Index 4.7 LowCase summary
Discussion
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3 weeks ago
They said I played too much on the site to be able to withdraw any of my money. I can't believe I'm even typing this out because it sounds so ridiculous. But yep, they said I played too much on the site to be able to withdraw
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear KyleMoore,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.
To better understand your situation and help resolve the issue, could you please provide answers to the following questions?
- Do you have successful withdrawals before?
- Do you have access to your account? If so, please post a screenshot of the error when you are trying to withdrawal.
- What amount are you trying to withdraw?
- Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.
I hope we will be able to help you resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
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2 weeks ago
Dear KyleMoore,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
