Vegas Now Casino - Player's withdrawal is delayed.

They said I played too much on the site to be able to withdraw any of my money. I can't believe I'm even typing this out because it sounds so ridiculous. But yep, they said I played too much on the site to be able to withdraw

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear KyleMoore,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To better understand your situation and help resolve the issue, could you please provide answers to the following questions?

• Do you have successful withdrawals before?
• Do you have access to your account? If so, please post a screenshot of the error when you are trying to withdrawal.
• What amount are you trying to withdraw?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean