Vegas Now Casino - Player’s withdrawal is being rejected.

My account was closed due to having a break. When i opened it, had to say why i wanted it opened etc. Got an email.saying was activated again.. deposited about 1k. Won about $700 now it keeps rejecting my redraw. When i message them. It comes up saying this email.is restricted due to responsible gambling and to email.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• How long was your account suspended due to the cooling-off period you activated?
• Did you select the same payment method for your withdrawal requests as the one you previously used to make deposits?
• Have the withdrawal methods you selected been verified as part of the KYC process?
• Have you received any explanation from the casino's general customer support as to why your withdrawal requests keep getting cancelled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Birdie1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.