Vegas Now Casino - Player's winnings are missing due to connection issues.

I received free spins and won a large sum playing the game Electric Jungle by Atomicslotlabs at 11:30 PM on May 15, 2026. Then the connection was interrupted and the free spins disappeared. Even restarting the game didn't bring them back. This has happened several times before at Vegas Now Casino and is clearly a pattern. They are actively cheating.

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Dear KATZEJACKY,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve experienced with your winnings.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Could you please provide a screenshot or video of the game round where the winnings occurred?
• Do you have the game round ID or any game history showing this specific session?
• Was this gameplay done with a bonus or purely with real money?
• Have you contacted the casino or the game provider about this issue? If yes, what was their response?

Please note that without clear supporting evidence (such as game logs, round IDs, or screenshots), it is unfortunately not possible for us to effectively confront the casino or investigate the case further, as game outcomes are recorded on the provider’s servers.

Additionally, if you have any relevant materials (screenshots, videos, communication with the casino), please provide this information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Tomas

We received the following message from the player: (translated)

I would like to withdraw my complaint of 15 May 2026 against Vegas Now Casino. The matter has been resolved amicably.

We’ve closed this complaint in accordance with the player’s explicit request.

While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access, or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.