Vegas Now Casino - Player's account has been closed.

I played Vegasnow's welcome bonus and i wagered the full wagering amount and won 1 972,5 euros, after completing the wager i requested withdrawal and left it pending overnight. Next day i went to check if the withdrawal had gone any further. I tried to login to my account but it said my account had been banned. Then i reached to their support email to ask why my account is banned and where is the money I withdrawed. They answered to me via email and asked me to send photos of my face, my driving license and bank statement. I sent those to their email and they recieved those. Days went by no update. I, once again reached to them and asked what is the situation and got answered that their team was looking into it. That exchange of emails happened 6th of February, so 16 days ago i got last "information" about the situation. No answer since.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Now Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the account closure and the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas