Vegas Nova Casino - Player is facing a delay in bonus activation.

Hello, I registered at this casino, made the deposit with the welcome code and never received the first deposit bonus, I spoke to support, they said they would solve the problem, 3 days have passed and no one has given me an answer on the matter.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Nova Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you decided to play with the deposited money or have you asked the casino for a refund?
• Has the casino offered any alternative bonus to you instead of the promised one?
• Could you please share with me the bonus offer marketing communication for the bonus, if available?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas